End User Terms

Welcome! This document sets out the terms which apply to your use of this app and our services. Please read them carefully – they are important. If you do not accept them, then we cannot allow you to access the app.

The app allows you to join a network of other users within a defined location (we call this a “Location”). When you are in that Location, and you use the App, your presence there will be known to all other users in that Location at that time.

If the Location is managed by an organisation, like your employer, or the operator of your accommodation, we call them an “Operator”. When you use the App at a Location, the relevant Operator will also know that you are in that Location.

You can do all sorts of things like chat to users, arrange to meet up, share content with all users or just the users you have connected with – it’s up to you. We ask that you think carefully about what information you share, how you use others’ information, and that you are always respectful. We have set out our “community rules” below – these set out how we expect you to behave, when you use the app and our services.

If you have any questions regarding these terms or the use of our app, please feel free to contact us by emailing or calling our customer services team, whose contact details are provided at the end of these terms.

Who we are and how to contact us

We are Ralutech Ltd of 71-75 Shelton Street, Covent Garden, London, England, WC2H 9JQ with company number 12092655 (Ralutech, us, we or our). When you are using our app, you may see a different brand name, The Island, which is our trading name. You may also see a different trading name relating to the location you are using the app at, or the organisation that operates at the location you are using the app at (for example, if you are a resident within a housing block, or an employee at your company’s office).

If you have an enquiry or complaint about app, or the services, including any of the content, please contact our customer services team at hello@ralu.tech and we will try to answer your enquiry or resolve any complaint as soon as possible.

If you have any suggestions for improvements or additions that you would like to see on app, please email us on hello@ralu.tech.

What this agreement does

We license you to use:

• The Ralutech mobile application software, whether that’s via your mobile device or your computer (App) and any updates or supplements to it.

• The service which you connect to via the App and the content made accessible by you other users to you through it (Service).

as permitted in these terms.

If the App and our Service is made available to you as a visitor, member, employee, or resident of a particular organisation which operates the Location you are using the App or the Services at (known as an Operator), then your access to the App and the Services is subject to the Operator’s continued payment of our fees.

Registration

To be a user of the App and the Services you must be aged 18 years old or over.

When registering as a user you will be asked to log in through one of your social media accounts (such as Facebook or LinkedIn) or other third-party authentication service, using your email address and password associated with that account. We use this to verify your identity.

Your access to the App and Services is permitted on the basis that:

• You have agreed to comply with these terms, and in particular the community rules set out below;

• You have verified that you are aged 18 years old or over;

• Only you use your own account access details; and

• You provide correct, current and complete information about yourself when registering.

You will be responsible for any use of the App and Services.  You should not allow someone else to use your account to access the App, but if you do, you must make them aware of these terms and you remain responsible for their compliance with them.

You may terminate your membership with us at any time by clicking ‘Delete account’ in settings on the App, and following the termination steps.

Following your request, we will promptly de-activate your account and your access to App will cease.  We will delete all content stored in your account and your user details (except where we are required by law to retain such details or need to retain any details for legal reasons). You will lose all connections and communications when we terminate your account.  Any details that are retained will be archived in a non-active database in accordance with our privacy policy.

Closing your account

You may close your account with us at any time by clicking ‘Delete account’ in settings on the App, and following the termination steps.

Following your request, we will promptly de-activate your account, and your access to App and Services will cease.  We will delete all content stored in your account and your user details (except where we are required by law to retain such details or need to retain any details for legal reasons). You will lose all ’friends’ and communications when we terminate your account.  Any details that are retained will be archived in a non-active database in accordance with our privacy policy.

Your privacy

We only use any personal data we collect through your use of the App and the Services in the ways set out in our privacy policy which is here or available within the menu on the App.

It is important that you know that when you use the App at a Location, your presence will be known to the other users of the App, and the relevant Operator (if the Location is set up by an organisation, such as your employer, or the owner or operator of a particular Location).

If you have been using the App, once you have stopped actively using it, there will be a window of 1 hour from your last interaction with the App (we call this the “Inactivity Window”). During that Inactivity Window:

• We will continue to display your presence within the Location to other users and the Operator (if there is one). That will only update if you open the App.

• Your video stories will remain visible as part of your profile. After the Inactivity Window, the video will no longer be available, and you will need to record a new video story if you want to.

Please be aware that internet transmissions are never completely private or secure and that any message or information you send using the App or any Service may be read or intercepted by others, even if there is a special notice that a particular transmission is encrypted.

Terms applied by the Operator of a Location

In addition, your use of the Services at a particular Location may be governed by certain terms of use, and privacy policies of the Operator of that Location. For example, your employer might have policies and contracts in place that govern how you behave on-site, or via social media. They will make those available to you, and we encourage you to read them as they will tell you what the Operator expects you to do at the Location, and how the Operator will manage your personal data.

App Store's terms also apply

The ways in which you can use the App may also be controlled by the rules and policies of the app store where you downloaded the App from. For example, the Apple AppStore terms are here and Google Play store terms are here.

Mobile Operating system requirements

For Android - Android 9 or higher
For iOS - iOS 11 or later

Support for the App and how to tell us about problems

Support

If you want to learn more about the App or the Service or have any problems using them please contact us via email at hello@ralu.tech or via the built in Contact form.

Contacting us (including with complaints)

If you think the App or the Services are faulty or misdescribed or wish to contact us for any other reason please email our customer service team at hello@ralu.tech.  

How we will communicate with you

If we have to contact you we will do so by email, using the contact details you have provided to us within your account.

How you may use the App, including how many devices you may use it on

In return for your agreeing to comply with these terms you may:

• download a copy of the App, and view, use and display the App and the Services on such devices for your personal purposes only. You are not permitted to share the App via any family sharing functions of your app store; and,

• receive and use any free supplementary software code or update of the App incorporating "patches" and corrections of errors as we may provide to you.

If you do not agree with these terms or do not want your data processed via the app or the services any more, then you can simply delete the app. We may keep data related to your use of the App and the Services in accordance with our retention policy as stated in our privacy policy which is here.

• You must be 18 to accept these terms and buy the app

• You must be 18 or over to accept these terms and use the App and our Services.

• You may not transfer the App to someone else

We are giving you personally the right to use the App and the Service as set out above. You may not otherwise transfer the App or the Service to someone else, whether for money, for anything else or for free. If you sell any device on which the App is installed, you must remove the App from it.

Changes to these terms

We may need to change these terms to reflect changes in law or best practice, to deal with additional features which we introduce, or to introduce or supplement them with specific terms that apply at a particular Location.

We will give you at least 30 days notice of any change by sending you an email with details of the change or notifying you of a change when you next start the App.

If you do not accept the notified changes you may continue to use the App and the Service in accordance with the existing terms but certain new features may not be available to you.

Update to the App and changes to the Service

From time to time we may automatically update the App and change the Service to improve performance, enhance functionality, reflect changes to the operating system or address security issues. Alternatively we may ask you to update the App for these reasons.

If you choose not to install such updates or if you opt out of automatic updates you may not be able to continue using the App and the Services.

The App will always work with the current or previous version of the operating system (as it may be updated from time to time) and match the description of it provided to you when you downloaded it.

If someone else owns the phone or device you are using

If you download or stream the App onto any phone or other device not owned by you, you must have the owner's permission to do so. You will be responsible for complying with these terms, whether or not you own the phone or other device.

We may collect technical data about your device

By using the App or any of the Services, you agree to us collecting and using technical information about the operating system your devices use to access the App, so that we can provide our Service to you, and to improve our products.

We may collect location data

Our App and Service will make use of location data sent from your devices. More information is provided in our privacy policy here. You can turn off this functionality at any time by turning off the location services settings for the App on the device. If you turn off the location services you will no longer be recognised by the Location, and you will not be able to access the location based features of the App and the Services.

At some of our Locations, an Operator will have access to information about that Location, including your presence at that Location. That data does not pin-point you, but the Operator will know when you arrived, and when you departed the Location. By using the App and accessing the Service we may share the fact of your presence at the Location with the relevant Operator of the Location.

If you use the Services, you consent to us and transmission, collection, retention, maintenance, processing and use of your location data and queries to provide and improve location-based products and services.

We are not responsible for other websites or services you use

The App or any Service may contain links or references to other websites, apps or services, which are provided by independent third parties, which are not under our control. We are not responsible for those independent sites, apps or services, and have not checked and approved any such content or the relevant privacy policies (if any).

You will need to make your own independent judgement about whether to use any such independent sites, apps or services, including whether to buy any products or services offered by them.

Licence restrictions

You agree that you will:

• not rent, lease, sub-license, loan, provide, share or otherwise make available, the App or the Services in any form, in whole or in part to any person without prior written consent from us;

• not copy the App, or Services, except as part of the normal use of the App or where it is necessary for the purpose of back-up or operational security;

• not translate, merge, adapt, vary, alter or modify, the whole or any part of the App, or Services nor permit the App or the Services or any part of them to be combined with, or become incorporated in, any other programs, except as necessary to use the App and the Services on devices as permitted in these terms;

• not disassemble, de-compile, reverse engineer or create derivative works based on the whole or any part of the App or the Services nor attempt to do any such things, except to the extent that (by virtue of sections 50B and 296A of the Copyright, Designs and Patents Act 1988) such actions cannot be prohibited because they are necessary to decompile the App to obtain the information necessary to create an independent program that can be operated with the App or with another program (Permitted Objective), and provided that the information obtained by you during such activities:

• is not disclosed or communicated without the Licensor's prior written consent to any third party to whom it is not necessary to disclose or communicate it in order to achieve the Permitted Objective; and

• is not used to create any software that is substantially similar in its expression to the App;

• is kept secure; and

• is used only for the Permitted Objective;

• comply with all applicable technology control or export laws and regulations that apply to the technology used or supported by the App or any Service.

The Community Rules on acceptable use

You must:

• Provide accurate information to us, and keep it updated;

• Keep your username and password, any access codes or access credentials which you use to log-in to or access the App and the Services secret, and secure;

• Use the relevant Operator’s access code if you are given one for the relevant Location

• Not share your access credentials, and any Operator’s access code with any other users of the App or Services that are not permitted to use the App or Services;

• Use your real name (not a pseudonym), and use your real likeness if using a profile photo, and not pretend to be another user, or otherwise mislead users about your identity.

• You must use legitimate sign-in details if you access our service using your account details from other sites such as Facebook and LinkedIn or any other third-party authentication provider;

• Not create a user profile for anyone other than yourself;

• Not use another user’s profile or account;

• Not misrepresent your affiliations with a person or entity;

• Not send spam or unwelcome messages to other users;

• Not use the App or any Service in any dishonest, unlawful manner, for any unlawful purpose, or in any manner inconsistent with these terms, or act fraudulently or maliciously, for example, by hacking into or inserting malicious code, such as viruses, or harmful data, into the App, any Service or any operating system, or by breaching data protection laws, or anti-spam laws;

• Not use the App or any Services in any way (including by posting or sharing material, posting links, or sending messages or organising events) that:

• is misleading, inaccurate, harmful, threatening, defamatory, offensive, obscene (including sexually explicit images or depicting harm), harassing, or otherwise objectionable in relation to your use of the App or any Service;

• promotes discrimination based on race, ethnicity, gender, colour, religious belief, sexual orientation, health or disability;

• facilitates or promotes illegal activity, violence, damage, injury or distress to any person or property;

• promotes hatred, or physical harm or abuse of any group, individual or animal; or,

• infringes our intellectual property rights, or those of any third party (including breach of confidentiality or privacy rights), in relation to your use of the App or any Service (to the extent that such use is not licensed by these terms);

• Not publish or share images, videos, or audio content of another person without appropriate permission of that person, including via other social media platforms or messaging services;

• Not use the App or any Service to publish content containing any form of marketing, advertising or promotion for goods and services or any form of unsolicited communication;

• Not use the App or any Service in a way that could damage, disable, overburden, impair or compromise our systems or security or interfere with other users; and

• Not collect or harvest any information or data from any user (including their personal data or confidential information), the App or the Services or from our systems, or attempt to decipher any transmissions to or from the servers running the App or any Service.

If you breach these community rules on acceptable use, we reserve the right, without liability or prejudice to our other rights under these terms, to:

• suspend your access to the App and the Services if your use, or any material that you upload or share via the App or Services. This may include restricting your ability to post, share or message via the App;

• remove (in whole or in part) any material or posting you make via the App or Services which, in our reasonable opinion, does not comply with the standards set out in the community rules.

We also have the right to disclose your identity, where permitted by law, to any third party who is claiming that any content posted or uploaded by you via the App and the Services. For example, where that content constitutes a potential offence or a violation of their intellectual property rights, or of their right to privacy or confidentiality.

We will not be responsible, or liable to any third party, for the confidentiality, content or accuracy of any content posted by you or any other user.

Your content / user content

The App enables you to upload your own content and material on to the App for all users of the App at the Location, or for you to communicate via the public channels within the App or to hold one to one conversations and discussions.

We cannot guarantee the accuracy or quality of any content posted on the App. While we endeavour to enforce the rules set out in these terms, we cannot fully monitor or moderate all of the content published, and some users may abuse the messaging service or otherwise misbehave.  Further we are not responsible for the views and advice contained in any of the content posted on the App.

Any content your post or share via the App must comply with the Community Rules as set out below.

If you believe that any published on App is untrue, offensive, obscene, unlawful, misleading or otherwise fails to comply with these terms, in particular the Community Rules, you can notify us by clicking ‘Report’ on the user profile page. Upon receiving any complaints about content, we will review that content and may then decide to remove or edit it.

You take full responsibility for any of your content that you publish, and agree to be responsible for any claim made against us by any third party in relation to your content.

Intellectual property rights

All intellectual property rights in the App, and the Services throughout the world belong to us (or our licensors) and the rights in the App and the Services are licensed (not sold) to you for your own personal use only for the purposes of using the App and the Services as set out in these terms. You have no intellectual property rights in, or to, the App, or the Services, or any material made available via the App or the Services, other than the right to use them in accordance with these terms.

By uploading information (including your profile photo, content, personal data, any special categories of personal data) about yourself, or others, you permit us, the relevant Operator at a Location, and other users, on a royalty free basis, to use that information for the purposes of the App and the Services. You warrant that you have the requisite legal authority to publish that information via the App and the Services, and the subsequent sharing with other users of the App and the Services.

Our responsibility for loss or damage suffered by you

You are solely responsible for your interactions with other users. We are not responsible for the conduct of any users, including their compliance with the community rules. We do not check statements made by our users. We do not run criminal background checks on our users. We make no representations or warranties as to our users’ conduct or their compatibility with any current or future users of the App or our Services.

We are responsible to you for foreseeable loss and damage caused by us. If we fail to comply with these terms, we are responsible for loss or damage you suffer that is a foreseeable result of our breaking these terms or our failing to use reasonable care and skill, but we are not responsible for any loss or damage that is not foreseeable. Loss or damage is foreseeable if either it is obvious that it will happen or if, at the time you accepted these terms, both we and you knew it might happen.

We do not exclude or limit in any way our liability to you where it would be unlawful to do so. This includes liability for death or personal injury caused by our negligence or the negligence of our employees, agents or subcontractors or for fraud or fraudulent misrepresentation.

When we are liable for damage to your property. If defective digital content that we have supplied damages a device or digital content belonging to you, we will either repair the damage or pay you compensation. However, we will not be liable for damage that you could have avoided by following our advice to apply an update offered to you free of charge or for damage that was caused by you failing to correctly follow installation instructions or to have in place the minimum system requirements advised by us.

We are not liable for business losses. The App and Services are for private use. If you use the App or Services for any commercial, business or resale purpose we will have no liability to you for any loss of profit, loss of business, business interruption, or loss of business opportunity.

Limitations to the App and the Services. The App and the Services are provided for general information purposes only. The presence of a user shown within a Location should not be relied on. They do not offer advice or endorsements on which you should rely. You must obtain professional or specialist advice before taking, or refraining from, any action on the basis of information obtained from the App or the Service. Although we make reasonable efforts to update the information provided by the App and the Service, we make no representations, warranties or guarantees, whether express or implied, that such information is accurate, complete or up to date.

Please back-up content and data used with the App. We recommend that you back up any content and data used in connection with the App, to protect yourself in case of problems with the App or the Service.

Check that the App and the Services are suitable for you. The App and the Services have not been developed to meet your individual requirements. Please check that the facilities and functions of the App and the Services (as described on the app store site and on our website here) meet your requirements.

We are not responsible for events outside our control. If our provision of the Services or support for the App or the Services is delayed by an event outside our control then we will contact you as soon as possible to let you know and we will take steps to minimise the effect of the delay. Provided we do this we will not be liable for delays caused by the event but if there is a risk of substantial delay you may contact us to end your contract with us.

We may end your rights to use the App and the Services if you break these terms

We may end your rights to use the App and Services at any time by contacting you if you have broken these terms in a serious way, which in particular includes breach of the community rules. If what you have done can be put right we will give you a reasonable opportunity to do so.

We may also end your rights to use the App and Services if the Operator of the relevant Location you are using no longer pays our fees for your access to the App and Services, or no longer has an agreement in place with us for such access.

If we end your rights to use the App and Services:

• You must stop all activities authorised by these terms, including your use of the App and any Services.

• You must delete or remove the App from all devices in your possession and immediately destroy all copies of the App which you have and confirm to us that you have done this.

We may transfer this agreement to someone else

We may transfer our rights and obligations under these terms to another organisation. We will always tell you in writing if this happens and we will use reasonable efforts to ensure that transfer will not negatively affect your rights under the contract.

You need our consent to transfer your rights to someone else

You may only transfer your rights or your obligations under these terms to another person if we agree in writing.

No rights for third parties

This agreement does not give rise to any rights under the Contracts (Rights of Third Parties) Act 1999 to enforce any term of this agreement.

You may have obligations to the Operator of a Location where you use the App or Services, and you should make yourself aware of them, and comply with them.

If a court finds part of this contract illegal, the rest will continue in force

Each of the paragraphs of these terms operates separately. If any court or relevant authority decides that any of them are unlawful, the remaining paragraphs will remain in full force and effect.

Even if we delay in enforcing this contract, we can still enforce it later

Even if we delay in enforcing this contract, we can still enforce it later. If we do not insist immediately that you do anything you are required to do under these terms, or if we delay in taking steps against you in respect of your breaking this contract, that will not mean that you do not have to do those things and it will not prevent us taking steps against you at a later date.

Which laws apply to this contract and where you may bring legal proceedings

These terms are governed by English law and you can bring legal proceedings in respect of the products in the English courts. If you live in Scotland you can bring legal proceedings in respect of the products in either the Scottish or the English courts. If you live in Northern Ireland you can bring legal proceedings in respect of the products in either the Northern Irish or the English courts.

Alternative dispute resolution

Please note that disputes may be submitted for online resolution to the European Commission Online Dispute Resolution platform.

Last updated: March 2021

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